When your Surface Pro charger is not working, it can be frustrating and may cause your device to lose battery power. To troubleshoot and fix this issue, it is important to understand the common causes of charging problems and follow step-by-step troubleshooting tips.

Key Takeaways:

  • Common causes of Surface Pro not charging include power supply problems, damaged connector, improper seating of the connector, lack of power in the outlet or surge protector, and battery settings.
  • Troubleshooting steps for Surface Pro charger not working include checking the LED light, inspecting the charger connector and cable, cleaning the charging port, resetting the power supply, checking charging settings, restarting the device, running Windows Update, and reinstalling the battery driver.
  • Understanding the LED light on the charger can help diagnose charging issues.
  • Checking the USB port and power cable for any damage or dirt is crucial to ensure proper charging.
  • A damaged or dirty charger connector may prevent charging, requiring inspection and cleaning.

Common Causes of Surface Pro Not Charging

There are several common causes for a Surface Pro not charging. Identifying these issues can help you apply the appropriate solutions and get your device charging again. Here are the most common culprits:

  1. Faulty Power Supply: The power supply may be defective or damaged, preventing it from providing the necessary power to charge your Surface Pro.
  2. Damage to the Charger Connector: If the charger connector is bent, broken, or dirty, it may not establish a proper connection with your device, resulting in charging issues.
  3. Improper Connection: Sometimes, simply ensuring that the charger is securely connected to your Surface Pro can resolve charging problems. Check the connection and make sure it is properly seated.
  4. Inadequate Power Source: Lack of power in the outlet or surge protector can prevent your Surface Pro from charging. Try plugging in the charger to a different power source to see if that resolves the issue.
  5. Battery Settings: There are certain settings in Windows 10 that can prevent charging. Check your battery settings to ensure they are not preventing your Surface Pro from charging.

By addressing these common causes, you can increase the chances of resolving the charging issue with your Surface Pro. In the next section, we will provide step-by-step troubleshooting tips to help you fix your Surface Pro charger and resolve any charging issues.

Troubleshooting Steps for Surface Pro Charger Not Working

If your Surface Pro charger is not working, there are several troubleshooting steps you can take to fix the issue and get your device charging again. Follow these steps to troubleshoot the problem:

  1. Check the LED light on the charger: The LED light can indicate whether the charger is receiving power or if there is a connection issue. Make sure the light is on, and if it’s not, try plugging the charger into a different outlet.
  2. Inspect the charger connector and cable: Look for any signs of damage or fraying on the charger connector and cable. If you find any, it may be necessary to replace them.
  3. Clean the charger connector and charging port: Dirt or debris on the charger connector or charging port can prevent a proper connection. Use a soft cloth or cotton swab to clean them.
  4. Reset the power supply: Disconnect the charger from your Surface Pro and any connected devices, then plug it back in. This can help reset the power supply and resolve any charging issues.
  5. Check your charging settings: Ensure that your charging settings in Windows 10 are not preventing charging. Go to the Power & Sleep settings and make sure the charging preferences are set properly.
  6. Restart your Surface Pro: Sometimes a simple restart can fix charging issues. Shut down your device completely, disconnect the power supply, wait for a few seconds, then plug it back in and turn on your Surface Pro.
  7. Run Windows Update: Keeping your device’s software up to date is crucial for optimal performance. Run Windows Update to check for any available updates that may fix the charging problem.
  8. Reinstall the battery driver: If the problem persists, you may need to reinstall the battery driver. Use the Device Manager to uninstall the battery driver and restart your Surface Pro to automatically reinstall the missing driver.

By following these troubleshooting steps, you can effectively troubleshoot and fix your Surface Pro charger, resolving any charging issues you may be experiencing. If the problem persists, it is recommended to contact technical support for further assistance.

Checking the Charger LED Light

When troubleshooting a Surface Pro charger that is not working, one of the first steps is to check the LED light on the charger. The LED light provides valuable information about the charging status of your device. By interpreting the LED light, you can gain insights into potential issues and take appropriate actions to resolve them.

If the LED light on the charger is off, it indicates that the charger is not receiving power. In this case, you should try a different outlet or power source to ensure that the charger is properly connected to a power supply. It’s also worth checking if the outlet or power strip is functioning correctly. By trying a different power source, you can eliminate potential issues with the power supply and determine if the charger is the root cause of the problem.

On the other hand, if the LED light on the charger is blinking or flashing, it suggests a poor connection or a faulty charger. In this scenario, you should inspect the charger connector and cable for any signs of damage or wear. A damaged connector or frayed cable can interfere with the charging process and prevent the Surface Pro from receiving power. By examining the charger connector and cable, you can identify any issues and determine if a replacement charger is needed.

Finally, if the LED light on the charger is solid white, it may indicate a battery or software issue. To further diagnose the problem, it is recommended to follow additional troubleshooting steps such as checking the USB port and power cable, inspecting the charger connector, restarting the Surface Pro, running Windows Update, and checking the battery health. By systematically addressing each possible cause, you can increase the chances of resolving the charging issue and getting your Surface Pro back to full power.

Checking the USB Port and Power Cable

Sometimes, the Surface Pro may not charge due to issues with the USB port or power cable. Ensure the USB ports on your Surface Pro are not damaged or dirty, as this can prevent proper charging. Additionally, check the power cable for any signs of damage or wear. If necessary, replace the power cable or clean the USB ports to ensure a secure connection.

Table: Comparison of Surface Pro USB Port and Power Cable Issues

IssueUSB PortPower Cable
Common CausesDamage, dirtDamage, wear
Effect on ChargingPrevents proper chargingPrevents proper charging
SolutionClean or replace USB portsReplace power cable

“A secure connection between the USB ports on your Surface Pro and the power cable is essential for proper charging. If you notice any damage or dirt in the USB ports, it’s important to clean them thoroughly to ensure a secure and uninterrupted power supply to your device. Additionally, if the power cable shows signs of damage or wear, replacing it with a new one can help restore normal charging functionality.”

By checking the USB port and power cable, you can address common issues that may prevent your Surface Pro from charging properly. Ensuring a clean and secure connection between the USB ports and power cable is crucial for optimal charging performance. If the problem persists, continue with the troubleshooting steps outlined in the previous sections.

Checking the Surface Charger Connector

A common cause of a Surface Pro not charging is a damaged or faulty charger connector. The Surface Pro uses a unique flat magnetic charger connector that can be inserted in two different ways. If the connector is bent, damaged, or dirty, it may prevent proper charging. Inspect the charger connector for any signs of damage and clean it if necessary. If the connector is severely damaged, it may need to be replaced to resolve the charging issue.

Table: Common Issues with Surface Charger Connector

IssueSymptomsSolution
Connector is bent or damaged– Charger does not connect properly
– Charging indicator does not light up
Inspect and replace the charger connector
Connector is dirty– Charger does not connect properly
– Charging indicator lights up intermittently
Clean the charger connector with a soft cloth

It is important to ensure that the charger connector is functioning correctly to maintain a consistent power supply to your Surface Pro. If you have determined that the charger connector is the issue, it is recommended to replace it with a genuine Surface Pro charger connector to ensure compatibility and optimal performance.

By checking the Surface charger connector for damage or dirt and taking appropriate measures to clean or replace it, you can resolve charging issues and ensure that your Surface Pro charges properly.

Restarting Your Surface Pro

One of the simplest and most effective troubleshooting steps to fix charging issues on your Surface Pro is to restart the device. Restarting can help refresh the system and resolve any temporary glitches that may be causing the charger not to work properly. To restart your Surface Pro, follow these steps:

  1. Shut down your Surface Pro completely, ensuring it is not in sleep or hibernation mode.
  2. Disconnect the power supply from your Surface Pro.
  3. Wait for at least 10 seconds.
  4. Plug the power supply back in.
  5. Turn on your Surface Pro.

After restarting your Surface Pro, check if the charging problem is resolved and if your device is now charging properly. If the issue persists, you can move on to other troubleshooting steps to further diagnose and resolve the problem.

Running Windows Update and Reinstalling Battery Driver

Keeping your Surface Pro software up to date is crucial for optimal performance and resolving any charging issues. One of the troubleshooting steps you can take is to run Windows Update and install any available updates. This ensures that your device has the latest software patches and bug fixes that may address the charging problem.

If the issue persists after updating your software, you may need to reinstall the battery driver. The battery driver is responsible for managing the charging process, and a corrupt or outdated driver can prevent your Surface Pro from charging properly. To reinstall the battery driver, you can use the Device Manager:

  1. Open the Device Manager by pressing the Windows key + X and selecting Device Manager from the context menu.
  2. Expand the Batteries category.
  3. Right-click on the Microsoft ACPI-Compliant Control Method Battery option and select Uninstall device.
  4. Restart your Surface Pro. Windows will automatically reinstall the missing driver.

After reinstalling the battery driver, check if the charging problem is resolved. If not, you may need to explore further troubleshooting options or contact technical support for assistance.

Checking the Battery Health

If none of the previous troubleshooting steps resolve the charging problem, it may be necessary to check the health of your Surface Pro battery. Diagnosing battery issues can provide insight into any underlying problems that may be affecting the charging functionality. There are several diagnostic tools available that can help to assess the health of your battery and identify any issues that may be impacting its performance.

One common diagnostic tool is the Battery Report feature in Windows. This feature provides detailed information about your battery’s capacity, usage history, and estimated battery life. To generate a Battery Report, open a command prompt window and type “powercfg /batteryreport”. This will create a report that you can open in your web browser to review the health of your battery.

In addition to using diagnostic tools, contacting technical support can also help in diagnosing battery issues. They can provide further guidance on troubleshooting steps or recommend battery replacement if necessary. It is important to address any battery issues promptly to ensure the proper functioning of your Surface Pro.

Common Battery IssuesPossible Solutions
Low battery capacityReplace the battery
Battery not holding chargeCalibrate the battery or replace it
Unexpected shutdownsCheck battery settings and power management

Table: Common Battery Issues and Possible Solutions

Table: Common Battery Issues and Possible Solutions

When diagnosing battery issues, it is important to consider factors such as battery age, usage patterns, and environmental conditions. These factors can all impact the overall health and performance of your Surface Pro battery. By understanding and addressing any battery issues, you can ensure that your device remains powered and functional at all times.

Factory Resetting Your Surface Pro (Last Resort)

If all other troubleshooting steps fail to fix the charging issues with your Surface Pro, you can consider factory resetting the device as a last resort. Please note that performing a factory reset will erase all data on your Surface Pro, so it is crucial to back up your files before proceeding.

Factory resetting your Surface Pro can help resolve any software-related issues that may be causing the charging problem. It essentially restores your device to its original factory settings, eliminating any potential software conflicts or errors that may be interfering with the charging functionality.

To perform a factory reset on your Surface Pro, follow these steps:

  1. Go to the Start menu and select “Settings.”
  2. In the Settings menu, select “Update & Security.”
  3. Click on “Recovery” from the left-hand menu options.
  4. Under the “Reset this PC” section, click on the “Get started” button.
  5. Choose the “Remove everything” option to completely reset your Surface Pro.
  6. Follow the on-screen instructions to proceed with the factory reset process.

After the factory reset is complete, your Surface Pro will restart and be restored to its original state. Check if the charging problem is resolved. If the issue persists even after a factory reset, it is recommended to contact technical support for further assistance.

Conclusion

In conclusion, troubleshooting a Surface Pro charger that is not working can be a frustrating experience. However, by following the step-by-step troubleshooting tips provided in this article, you can effectively resolve most charging issues and get your Surface Pro charging again.

First, start by checking the LED light on the charger to ensure it is receiving power. Then, inspect the charger connector and cable for any damage or fraying. Clean the charger connector and the charging port on your Surface Pro to remove any dirt or debris. Reset the power supply by disconnecting it and plugging it back in. You can also try plugging the charger in the other way if it has a reversible connector.

Additionally, make sure to check your charging settings in Windows 10 and ensure they are not preventing charging. Restart your Surface Pro and run Windows Update to ensure your device has the latest software updates. If necessary, you can also reinstall the battery driver. If none of these steps resolve the issue, consider checking the battery health or factory resetting your Surface Pro as a last resort.

By following these troubleshooting steps, you will be able to identify and resolve the common causes of a Surface Pro not charging, ensuring that your device stays powered up and ready for use.