New Windows 10 laptops come with Precision Touchpad support, which includes two-finger scrolling that you can use to control the scrolling process, improve navigation speeds, and enhance productivity. If you’re swiping at your laptop and the two-finger scroll is not working, this guide presents some fixes you can try to get the two-finger scroll feature working again.

Key Takeaways:

  • Ensure the two-finger scroll feature is enabled in your device’s settings
  • Update or reinstall the touchpad driver to fix compatibility issues
  • Try turning on two-finger scrolling using the Control Panel or the Settings app
  • If necessary, edit the Windows Registry or enable the Touch Events API in Chrome browser
  • Perform preliminary checks such as restarting your device and checking for external accessories

How to Turn On Two-Finger Scrolling Using the Control Panel

If you’re facing issues with the two-finger scrolling feature on your Windows 10 laptop, you can easily enable it using the Control Panel. Follow these simple steps:

  1. Click on the Start menu and type “Control Panel”. Open the Control Panel from the search results.
  2. In the Control Panel, click on “Hardware and Sound”.
  3. Under the “Devices and Printers” section, click on “Mouse”.
  4. In the Mouse Properties window, go to the “Device Settings” tab. You’ll find a list of touchpad devices installed on your laptop.
  5. Select the touchpad device that corresponds to your laptop’s brand. It will usually have the word “Synaptics” in its name.
  6. Click on the “Settings” button below the device list.
  7. A new window will open with various touchpad settings. Look for the “MultiFinger Gestures” option and expand it.
  8. Check the box next to “Two-Finger Scrolling” to enable the feature.
  9. Click “Apply” or “OK” to save the changes.

Once you’ve followed these steps, the two-finger scrolling feature should be enabled on your laptop. You can now enjoy smooth scrolling using two fingers on your touchpad.

How to Turn On Two-Finger Scrolling Using the Settings App

If you prefer using the Settings app on your Windows 10 laptop, you can easily enable the two-finger scrolling feature. Just follow these simple steps:

  1. Select the Start button, represented by the Windows Icon, located on the bottom left corner of your screen.
  2. Click on the Settings icon, which looks like a gear.
  3. In the Settings app, choose the “Devices” option.
  4. On the left sidebar, select “Touchpad” to access touchpad settings.
  5. Scroll down to find the “Scroll and Zoom” section.
  6. Toggle the “Drag two fingers to scroll” option to the “On” position.

Enabling two-finger scrolling through the Settings app is a convenient method that allows you to customize your touchpad settings to suit your preferences.

If you encounter any issues or have questions, refer to the manufacturer’s documentation or support resources for further assistance.

Table: Troubleshooting Steps

StepDescription
Step 1Select the Start button
Step 2Click on the Settings icon
Step 3Choose the “Devices” option
Step 4Select “Touchpad” in the left sidebar
Step 5Scroll down to “Scroll and Zoom” section
Step 6Toggle “Drag two fingers to scroll” option to “On”

By following these steps, you can quickly activate the two-finger scrolling feature on your Windows 10 device, providing a smoother and more efficient scrolling experience.

Update, Reinstall, or Rollback Touchpad Drivers

If the two-finger scroll feature on your device is not working properly, it may be due to outdated or incorrectly installed touchpad drivers. To fix this issue, you can try updating, reinstalling, or rolling back the touchpad drivers. Here are the steps you can follow:

Update Touchpad Driver

  1. Go to the Start menu and type “Device Manager” in the search bar.
  2. Open Device Manager and expand the “Mice and other pointing devices” category.
  3. Right-click on your touchpad device and select “Update driver.”
  4. Choose the option to search automatically for updated driver software.
  5. Follow the on-screen instructions to install the latest driver.

Reinstall Touchpad Driver

  1. Open Device Manager again and right-click on your touchpad device.
  2. Select “Uninstall device” and confirm the uninstallation.
  3. Restart your computer.
  4. After the restart, Windows will automatically reinstall the touchpad driver.

Rollback Touchpad Driver

  1. Access Device Manager once more and right-click on the touchpad device.
  2. Choose “Properties” and go to the “Driver” tab.
  3. Select the “Roll Back Driver” option.
  4. Follow any additional instructions provided by the system.

After performing these steps, check if the two-finger scroll feature is working as expected. If not, you may need to consider other troubleshooting options or seek further assistance.

Change Mouse Pointer

When the two-finger scroll feature isn’t working on your device, changing the mouse pointer can help resolve the issue. Follow these steps to change the mouse pointer in Windows 10:

  1. Type “mouse” in the search box and select Mouse settings or Change your mouse settings.
  2. In the Mouse settings window, select Additional mouse options.
  3. Next, go to the Pointers tab.
  4. Under Scheme, select Windows Default (system scheme).
  5. Finally, select Apply to save your changes.

By changing the mouse pointer, you can potentially fix the two-finger scroll feature and improve your browsing experience.

Why Change the Mouse Pointer?

Changing the mouse pointer can help fix the two-finger scroll feature when it isn’t working. By selecting the Windows Default scheme, you ensure that the system provides the appropriate visual feedback when using the two-finger scroll gesture. This simple adjustment can enhance your browsing experience by allowing for smoother and more intuitive scrolling.

Table: Comparing Mouse Pointer Schemes

Mouse Pointer SchemeDescription
Windows DefaultA standard scheme provided by the Windows operating system. It offers a clean and straightforward mouse pointer design.
Black InvertedA contrasting scheme with a black inverted mouse pointer, ideal for improving visibility on bright backgrounds.
Large BlackA larger black mouse pointer for better visibility, suitable for users with visual impairments or those who prefer a more prominent cursor.

By selecting the most suitable mouse pointer scheme, you can tailor your device to meet your visual preferences and potentially address any issues with the two-finger scroll feature.

Edit the Windows Registry

If you’ve exhausted all other options and the two-finger scrolling feature on your device still refuses to work, editing the Windows Registry might be worth a try. The Windows Registry is a database that stores important settings and configurations for your operating system. However, making changes to the Registry can be risky, so proceed with caution and make sure to back up your Registry before making any modifications.

To edit the Windows Registry, follow these steps:

  1. Press the Windows key + R on your keyboard to open the Run dialog box.
  2. Type “regedit” into the Run dialog box and press Enter. This will open the Windows Registry Editor.
  3. In the Registry Editor, navigate to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\PrecisionTouchPad
  4. Under the PrecisionTouchPad key, look for a DWORD value named TwoFingerScrollEnabled. If it doesn’t exist, you can create it by right-clicking in the right-hand pane, selecting New, and then choosing DWORD (32-bit) Value.
  5. Double-click on the TwoFingerScrollEnabled value and set its data to 1 to enable two-finger scrolling. If the value is already set to 1, try setting it to 0, then back to 1 again.
  6. Click OK to save the changes.

After editing the Windows Registry, restart your computer for the changes to take effect. Once your computer has restarted, check if the two-finger scrolling feature is now working as expected.

Registry KeyDescription
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\PrecisionTouchPadThis registry location stores settings related to the Precision Touchpad feature in Windows.
TwoFingerScrollEnabledThis DWORD value determines whether the two-finger scrolling feature is enabled or disabled.

Editing the Windows Registry is an advanced troubleshooting step, and it should only be attempted if you are comfortable working with the Registry and understand the potential risks involved. If you’re not confident in your abilities, it’s recommended to seek assistance from a knowledgeable professional.

Enable Touch Events API to Fix Two-Finger Scrolling in Chrome

If you’re experiencing issues with the two-finger scroll feature specifically while using the Chrome browser, you can try enabling the Touch Events API to fix the problem. This API allows websites and web apps to recognize and respond to touch-based interactions, including two-finger scrolling.

To enable the Touch Events API in Chrome, follow these steps:

  1. Type “chrome://flags/” in the address bar of your Chrome browser and press Enter.
  2. In the search field, type “Touch Events API” to quickly find the relevant flag.
  3. Locate the “Touch Events API” option in the search results.
  4. From the drop-down menu next to the “Touch Events API” option, select “Enabled”.
  5. Restart your Chrome browser for the changes to take effect.

After enabling the Touch Events API, try using the two-finger scroll feature again in Chrome to see if the issue has been resolved.

Remember that this fix is specific to Chrome and may not be applicable to other browsers or applications. If you’re still experiencing problems with two-finger scrolling outside of Chrome, you may need to try alternative solutions or seek further assistance.

ProsCons
Enables touch-based interactions in ChromeOnly applicable to Chrome browser
May fix issues with two-finger scrollingDoes not address problems in other applications or browsers
Easy to enable with a few simple stepsRequires browser restart

Preliminary Checks

Before diving into more advanced troubleshooting, it’s important to perform some preliminary checks to determine why the two-finger scroll feature is not working on your device. Follow these steps to ensure you have covered all the basics:

  1. Make sure you are using the two-finger scroll feature correctly. Use two fingers placed close together on your touchpad and swipe up or down to scroll.
  2. If the issue occurs in a specific app, close and relaunch that app to see if it resolves the problem.
  3. Restart your device to rule out any temporary issues that may be causing the two-finger scroll feature to malfunction.
  4. Check for any external accessories, such as a mouse or USB device, that may interfere with the functionality of your touchpad. Disconnect them and test the two-finger scroll feature again.

By performing these preliminary checks, you can eliminate common issues and focus on more specific troubleshooting steps if the problem persists.

Summary:

In this section, we discussed preliminary checks that you can perform when the two-finger scroll feature is not working on your device. These checks include ensuring you are using the feature correctly, closing and relaunching specific apps, restarting your device, and checking for any external accessories that may interfere with the touchpad functionality. These steps help in ruling out common issues and narrowing down the troubleshooting process.

Ensure the Two-Finger Scroll Feature Is Enabled

If you’re experiencing issues with the two-finger scroll feature on your device, the first step is to ensure that it is actually enabled. Without this feature enabled, you won’t be able to use the two-finger scroll gesture to navigate and scroll through content on your touchpad.

To check if the two-finger scroll feature is enabled, you’ll need to access the touchpad settings on your device. Depending on your device, there are two different methods to do this.

Using Windows Settings:

  1. Click on the Start button and select the gear icon to open the Windows Settings.
  2. In the Settings menu, select “Devices” to access the device settings.
  3. On the left-hand side of the Devices menu, click on “Touchpad” to open the touchpad settings.
  4. Within the touchpad settings, look for the option related to two-finger scrolling. It may be labeled as “Two-Finger Scroll” or “Scrolling” with a description mentioning two fingers.
  5. If the option is available, make sure it is turned on. If it’s already enabled, move on to the next fix. If the option is not available, it means your touchpad may not support this gesture.

Using Control Panel:

  1. Open the Control Panel on your device.
  2. Select “Hardware and Sound” in the Control Panel menu.
  3. Find and click on the “Mouse” option under the “Devices” section.
  4. In the Mouse properties window, navigate to the “Device Settings” tab.
  5. Select your touchpad from the list of devices and click on the “Settings” button.
  6. Look for the “MultiFinger Gestures” option and expand it.
  7. Make sure the checkbox next to “Two-Finger Scrolling” is selected.
  8. Click “Apply” or “OK” to save the changes.

Once you have confirmed that the two-finger scroll feature is enabled, test it out by swiping two fingers up or down on your touchpad. If it still doesn’t work, proceed to the next troubleshooting steps to fix the issue.

Update or Reinstall the Touchpad Driver

If you’re still struggling with the two-finger scroll not working, it could be due to an outdated or incompatible touchpad driver. Updating or reinstalling the touchpad driver can often resolve this issue and restore the functionality you need.

To update the touchpad driver, you can go to the Device Manager on your Windows computer. Locate the touchpad driver, right-click on it, and select “Update driver.” Let Windows search for the latest driver online and follow the on-screen instructions to complete the update process.

If updating doesn’t work, you can also try reinstalling the touchpad driver. Go back to the Device Manager, right-click on the touchpad driver, and select “Uninstall device.” Once uninstalled, restart your computer, and Windows will automatically reinstall the touchpad driver.

If the issue persists even after updating or reinstalling the driver, consider reaching out to the manufacturer’s website for the latest touchpad driver compatible with your device. Alternatively, you can contact their customer support to inquire if they offer a specific gesture configuration app that could help resolve the problem.