If you’re unable to connect to a 5G network or 5G is not working on your iPhone and Android phone, there can be several reasons behind the issue. This article will cover the probable reasons and their rightful fixes. Before diving into troubleshooting, it’s important to check whether your region, carrier, and phone support 5G. For iPhone, support starts from iPhone 12 models, while for Android phones, compatibility varies and needs to be checked manually. It’s also crucial to ensure that 5G is available at your location and supported by your carrier and data plan. If these prerequisites are met and you still can’t connect to the 5G network, move on to the fixes mentioned below.

Key Takeaways:

  • Check if your region, carrier, and phone support 5G.
  • Ensure 5G is available at your location and supported by your carrier and data plan.
  • Verify the 5G settings on your iPhone or Android device.
  • Keep an eye on your data usage and make sure you haven’t reached your plan’s limit.
  • Disable battery-saving settings that may interfere with 5G connectivity.
  • Try restarting your network settings to resolve any connection issues.
  • Always keep your iOS or Android OS up to date for optimal performance.
  • If all else fails, contact your carrier’s support team for further assistance.

Check 5G Settings on iPhone and Android

Ensuring that your 5G settings are correctly configured is essential to resolve any issues with 5G not working on your iPhone or Android phone. By following the steps below, you can check and adjust the settings to enable 5G connectivity.

Checking 5G Settings on iPhone

To check the 5G settings on your iPhone, follow these steps:

  1. Go to Settings.
  2. Select Cellular.
  3. Tap on Cellular Data Options.
  4. Under Voice & Data, ensure that either 5G On or 5G Auto is selected.

Checking 5G Settings on Android

On Android devices, the steps to check the 5G settings may vary slightly depending on the manufacturer and model. However, the general process is as follows:

  1. Go to Settings.
  2. Select Connections or Network & internet.
  3. Choose Mobile networks or SIMs.
  4. Look for Network mode or Preferred network type.
  5. Select either Global/Auto or 5G/LTE/3G/2G (auto connect) to enable 5G.

Verifying and adjusting these settings can help resolve issues where 5G is disabled on your device, allowing you to enjoy the benefits of high-speed connectivity.

DeviceSteps to Check 5G Settings
iPhoneSettings > Cellular > Cellular Data Options > Voice & Data > Select 5G On or 5G Auto
AndroidSettings > Connections or Network & internet > Mobile networks or SIMs > Network mode or Preferred network type > Select Global/Auto or 5G/LTE/3G/2G (auto connect)

Check Data Usage and Limit

If your 5G has suddenly stopped working, it may be due to reaching the data limit of your cellular plan. On iPhone, go to Settings > Cellular > Cellular Data to check your current data usage. Compare it with your data plan limit and consider topping up if necessary. On Android phones, go to Settings > Connections > Data usage > Mobile data usage to check and manage your data usage. Ensure that you have enough data remaining and explore ways to limit cellular data usage to prevent running out of data.

Data PlanCurrent UsageData Limit
Basic2.5 GB3 GB
Standard6.2 GB10 GB
Premium12.8 GB15 GB

By monitoring your data usage and staying within your plan’s limits, you can ensure a seamless 5G experience without any disruptions. If you find that you frequently exceed your data limit, consider upgrading to a higher data plan or explore options for unlimited data. Additionally, you can optimize your data usage by connecting to Wi-Fi networks whenever possible and disabling automatic app updates or background data usage for non-essential apps.

Battery-Saving Settings and 5G Connectivity

Disabling battery-saving settings can be a crucial step in troubleshooting your 5G connectivity issues. Some devices, like the iPhone 12 series, automatically disable 5G when in Low Power or Power Saving mode. If you’re experiencing problems with your 5G network, it’s essential to check and turn off these battery-saving settings.

To disable Low Power mode on your iPhone, simply access the Control Center by swiping down from the top-right corner of the screen (or up from the bottom on older models). If the battery icon showcasing a percentage or the text “Low Power Mode” is highlighted, tap on it to disable the power-saving feature.

On Android phones, you can disable Power Saving mode by swiping down twice from the top of the screen to access the Quick Settings panel. Look for the battery icon or a power-saving option and tap on it to turn off the feature. Keep in mind that the exact steps may vary depending on your Android device model and software version.

Restart Network Settings

If you’re experiencing network connection issues and 5G is not working on your iPhone or Android phone, restarting your network settings can help resolve the problem. This simple step can fix any network-related issues that may be affecting your 5G connectivity. Here’s how you can reset network settings on your device:

  1. On iPhone, go to Settings > General > Reset > Reset Network Settings.
  2. On Android, the exact steps may vary depending on the device, but you can usually find the option in Settings > General Management > Reset > Reset network settings.

By resetting your network settings, you’ll restore the default network configurations on your device, which can help refresh the connection and resolve any underlying issues that may be causing the 5G problem.

Once you’ve reset the network settings, try reconnecting to the 5G network and check if the issue has been resolved. If you’re still unable to connect to 5G, you can proceed to the next troubleshooting steps.

IssuePossible Solution
No 5G connection on iPhone or AndroidRestart network settings
Network connection issuesRestart network settings
5G not working after updating iOS or Android OSRestart network settings

Update iOS or Android OS to Fix 5G Connectivity Issues:

If you’re facing problems with your 5G connection, updating your iOS or Android OS can potentially resolve the issue. Software updates often include bug fixes and improvements that can address compatibility problems and enhance device performance. To update your iOS, go to Settings > General > Software Update on your iPhone. Check for any available updates and follow the prompts to download and install them. For Android devices, the steps may vary depending on the make and model, but generally, you can find the option to update the OS in the Settings menu under System or Software Update.

An updated iOS or Android OS can provide the necessary optimizations and enhancements to ensure a smooth and stable 5G connection. By keeping your device’s operating system up to date, you can take advantage of the latest features and improvements, including those related to 5G connectivity.

Benefits of Updating iOS or Android OS:

  1. Improves device performance and stability.
  2. Fixes bugs and known issues that may affect 5G connectivity.
  3. Enhances compatibility with 5G networks and technologies.
  4. Provides access to new features and optimizations related to 5G.
  5. Ensures optimal network settings and configurations for seamless 5G connectivity.

By regularly updating your iOS or Android OS, you can ensure that your device is equipped with the latest software enhancements and patches. This proactive approach can help address any underlying issues that may be affecting your 5G connectivity and provide a more reliable and efficient connection.

Operating SystemHow to Update
iOSSettings > General > Software Update
AndroidSettings > System or Software Update

Remember to connect your device to a stable Wi-Fi network and ensure that it has sufficient battery life or is connected to a power source when performing the update. This will help prevent any interruptions or issues during the installation process.

Contact Carrier Support

If you’ve tried all the previous fixes and still can’t get your 5G to work, it’s time to reach out to your carrier’s support team. They are equipped to provide further assistance and troubleshoot the issue from their end. It’s important to inform them about the steps you have already taken to resolve the problem, as this can help them narrow down the possible causes.

The carrier support team may suggest additional solutions or guide you through any necessary changes or configurations. They have access to specific network information and can offer insights tailored to your carrier’s infrastructure and coverage. By working directly with your carrier, you can ensure that all relevant factors are considered in resolving the 5G network issue.

When contacting your carrier support team, make sure to:

  • Be prepared to provide details about your device, including the make and model, as well as your carrier and data plan.
  • Describe the issue accurately and explain the troubleshooting steps you have already taken.
  • Follow any instructions or recommendations provided by the support team.
  • Ask for clarification if you don’t understand something or need further assistance.

Contacting your carrier support team is a valuable resource when troubleshooting 5G network issues. They have the expertise and resources to help you get your 5G connection up and running smoothly again.

Troubleshooting 5G Not Working on iPhone 13/14/15

If you’re experiencing issues with 5G not working on your iPhone 13, 14, or 15, there are several troubleshooting methods you can try. By following these steps, you can potentially resolve any problems with your 5G connectivity and enjoy a seamless experience on your device.

1. Ensure iPhone and Carrier Support 5G

Firstly, make sure that your iPhone model is compatible with 5G and that your carrier supports 5G in your area. Check the specifications of your iPhone model and verify with your carrier if 5G is available in your location. Without the proper hardware or network support, you won’t be able to access 5G connectivity on your iPhone.

2. Turn on 5G in Settings

Next, ensure that 5G is enabled in your device settings. Go to “Settings” on your iPhone, select “Cellular,” and navigate to “Cellular Data Options.” From there, choose “Voice & Data” and make sure either “5G On” or “5G Auto” is selected. This will ensure that your iPhone is actively searching for and connecting to available 5G networks.

3. Check Data Roaming Settings

If you’re traveling internationally or using your iPhone in a different region, make sure that your data roaming settings allow for 5G connectivity. Go to “Settings,” select “Cellular,” and ensure that “Data Roaming” is enabled. This will enable your iPhone to connect to 5G networks when roaming is necessary.

Remember to always check with your carrier for any specific requirements or configurations related to 5G connectivity on your iPhone 13, 14, or 15 models. By following these troubleshooting steps, you can potentially resolve any issues you may be experiencing with 5G not working on your iPhone and enjoy the benefits of high-speed connectivity.

Troubleshooting StepsOutcome
Ensure iPhone and carrier support 5GVerify compatibility and network availability
Turn on 5G in settingsEnable active search and connection to 5G networks
Check data roaming settingsAllow 5G connectivity when roaming

7 Basic Methods to Fix 5G Not Working on iPhone

If you’re experiencing issues with 5G not working on your iPhone, there are several basic methods you can try to troubleshoot and resolve the problem. Follow these steps to get your 5G working again:

  1. Ensure iPhone and carrier support 5G: Check if your iPhone model is compatible with 5G and if your carrier provides 5G coverage in your area. Upgrade your iPhone if necessary and contact your carrier for assistance.

  2. Turn on 5G in settings: Go to “Settings” on your iPhone, then navigate to “Cellular” > “Cellular Data Options” > “Voice & Data” and select the appropriate 5G option (e.g., 5G On or 5G Auto).

  3. Check data roaming settings: Make sure data roaming is enabled on your iPhone by going to “Settings” > “Cellular” > “Cellular Data Options” > “Data Roaming” and toggling it on.

  4. Verify dual SIM settings: If you have dual SIM capabilities on your iPhone, ensure that both SIM cards are inserted correctly and configured properly for 5G compatibility.

  5. Disable airplane mode or power-saving settings: Turn off airplane mode if it’s enabled and check for any power-saving settings that may be affecting your 5G connectivity. Adjust these settings accordingly.

  6. Perform a network settings reset: Resetting your network settings can help resolve connectivity issues. Go to “Settings” > “General” > “Reset” > “Reset Network Settings” to initiate the reset.

By following these basic troubleshooting methods, you can increase the chances of fixing 5G not working on your iPhone. If the issue persists, consider exploring advanced fixes or contacting your mobile provider for further assistance.

MethodsDescription
Ensure iPhone and carrier support 5GCheck for compatibility and coverage
Turn on 5G in settingsSelect appropriate 5G option in settings
Check data roaming settingsEnable data roaming if necessary
Verify dual SIM settingsEnsure proper configuration for dual SIM
Disable airplane mode or power-saving settingsTurn off airplane mode and adjust power-saving settings
Perform a network settings resetReset network settings to resolve connectivity issues

Top 7 Fixes for 5G Not Working on iPhone

If you’ve tried the basic troubleshooting methods and are still experiencing issues with 5G not working on your iPhone, there are advanced fixes you can try. These fixes can help address more complex issues and ensure that you can enjoy the benefits of 5G connectivity on your device.

1. Use Professional Repair Tools

If you’re comfortable with advanced troubleshooting, you can try using professional repair tools like Tenorshare ReiBoot. These tools can help diagnose and fix issues that may be affecting your iPhone’s 5G connection. Follow the instructions provided by the software to troubleshoot and resolve any underlying problems.

2. Remove and Reinsert SIM Card

Remove the SIM card from your iPhone and reinsert it to ensure a proper connection. This can help resolve any issues related to the SIM card not being recognized or properly connected, which may be affecting your 5G connectivity.

3. Force Restart iPhone

A force restart can help resolve temporary software glitches or conflicts that may be preventing your iPhone from connecting to the 5G network. The method to force restart your device depends on the iPhone model you have. Refer to Apple’s support website or user manual for the specific steps to force restart your iPhone.

4. Upgrade or Downgrade iOS System

In some cases, compatibility issues between your iPhone and the current iOS system may be causing problems with 5G connectivity. Consider updating to the latest iOS version available or, if you’re already on the latest version, try downgrading to a previous stable release. Always ensure that you have a backup of your data before performing any software updates or downgrades.

5. Reset Network Settings

Resetting the network settings on your iPhone can help resolve any network-related issues that may be affecting your 5G connectivity. This will reset all network settings, including Wi-Fi, cellular, VPN, and Bluetooth settings, back to their default configurations. Go to Settings > General > Reset > Reset Network Settings to perform a network settings reset.

6. Contact Support Team

If you’ve exhausted all the previous fixes and are still unable to get your 5G working, it’s time to reach out to your mobile carrier’s support team or Apple support. They can provide further assistance and guide you through any additional troubleshooting steps or potential solutions specific to your device and carrier.

7. Perform a Factory Reset

Performing a factory reset should be considered as a last resort, as it will erase all data and settings on your iPhone. However, if all other fixes have failed to resolve the 5G connectivity issue, a factory reset can help address any deep-seated software problems. Make sure to back up your important data before proceeding with a factory reset and follow the instructions provided by Apple to perform the reset.

FixDescription
Use Professional Repair ToolsUtilize software like Tenorshare ReiBoot to diagnose and fix issues affecting 5G connectivity.
Remove and Reinsert SIM CardEnsure proper connection by removing and reinserting the SIM card.
Force Restart iPhoneResolve temporary software glitches or conflicts by force restarting your device.
Upgrade or Downgrade iOS SystemAddress compatibility issues by updating to the latest iOS version or downgrading to a stable release.
Reset Network SettingsResolve network-related issues by resetting all network settings to their default configurations.
Contact Support TeamSeek assistance from your mobile carrier’s support team or Apple support for further guidance.
Perform a Factory ResetAs a last resort, erase all data and settings by performing a factory reset to address deep-seated software issues.

Troubleshooting Tips and Contacting Mobile Provider

If you’ve tried all the previous fixes and are still facing unresolved 5G issues on your iPhone, don’t worry. There are a few troubleshooting tips you can try to get your 5G working again. First, toggle Airplane mode on and off to refresh your network connection. This simple step can sometimes resolve connectivity problems.

Another helpful tip is to restart your device. This can help clear any temporary glitches or conflicts that may be affecting your 5G connection. Simply power off your iPhone and then turn it back on after a few seconds.

If the issue persists, check if there are any available updates for your iOS or Android OS. Keeping your software up to date is crucial as it often includes bug fixes and improvements that can address connectivity issues. Go to your device’s settings and look for the option to update your software.

If none of these troubleshooting tips work, it’s time to reach out to your mobile provider. Contact their support team and explain the steps you’ve already taken to fix the problem. They may be able to identify any carrier-related issues or provide further assistance and options for resolving the 5G connectivity problem.