If you’re having trouble logging in to your Windows PC using your Windows Hello PIN, there are several possible causes and solutions to consider. Some common reasons for a Windows PIN not working include entering the wrong PIN, corruption of the Ngc folder, issues with Microsoft or local accounts, misconfigured PIN settings in the Group Policy Editor, outdated operating system, malware infection, and corrupted system files. In this article, we’ll explore these issues and provide quick solutions to help you regain access to your Windows PC seamlessly.

Key Takeaways:

  • Ensure you are entering the correct PIN and reset it if necessary
  • Delete the Ngc folder in Windows to resolve PIN issues
  • Switch to a local account to rule out Microsoft account problems
  • Adjust convenience PIN sign-in settings in the Group Policy Editor
  • Update your operating system to fix compatibility issues

Ensure You Aren’t Entering the Incorrect PIN

To troubleshoot a Windows PIN not working issue, the first step is to ensure that you are entering the correct PIN. Resetting your PIN can help eliminate the possibility of entering the wrong one. To reset your PIN, go to the login page and click on “I forgot my PIN.” Follow the prompts to reset your PIN using your Microsoft account password or an alternative sign-in option. After resetting your PIN, restart your computer and try logging in again to verify that the issue was indeed caused by an incorrect PIN.

If you continue to have problems with your PIN after resetting it, there may be other underlying causes that need to be addressed. It’s important to explore other troubleshooting steps to get to the root of the problem and find a solution.

Keep in mind that an incorrect PIN may not always be the cause of the problem. There could be issues with the Ngc folder, Microsoft or local accounts, PIN settings in the Group Policy Editor, outdated operating system, malware infection, or corrupted system files. These factors can also contribute to a Windows PIN not working. By addressing these potential causes, you can increase the chances of resolving the issue and regain access to your Windows PC seamlessly.

Delete the Ngc Folder in Windows

If you’re still encountering issues with your Windows PIN not working, one potential solution is to delete the Ngc folder in Windows. The Ngc folder stores all your PIN-related settings, and deleting it can help resolve any corruption or conflicts that may be causing the problem.

To delete the Ngc folder, follow these steps:

  1. First, log in to your Windows PC using your administrator account.
  2. Navigate to the following folder location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc.
  3. Locate the Ngc folder and delete it.

After deleting the Ngc folder, you will need to set up a new PIN. To do this, go to the Sign-in options in your Windows Settings and follow the prompts to create a new PIN. This process will remove all existing PIN-related data from your system and allow you to create a fresh PIN that should work without any issues.

Important Note:

Deleting the Ngc folder will remove your current PIN, and you will need to set up a new one. Make sure to remember the new PIN or consider using an alternative sign-in method, such as a password or biometric authentication, to avoid potential login problems in the future.

User Account Specific Issues

If you have ruled out entering the incorrect PIN and deleting the Ngc folder as potential causes for your Windows PIN not working, it’s time to consider user account-specific issues. Sometimes, the problem lies with your Microsoft account or local account settings, which can prevent the PIN from functioning properly.

To determine if the issue is account-specific, you can switch to a local account and check if the PIN works on the new account. This will help you identify if the problem is related to your Microsoft account. To switch to a local account, open the Windows Settings app, go to Accounts, navigate to Your info, and click on “Sign in with a local account instead.” Follow the prompts to set up a local account and test if the PIN functions correctly on the new account.

If the PIN works on the new account, it indicates that there may be an issue with your Microsoft account. In this case, you can transfer your files to the new account and use it as your primary account moving forward.

However, if the PIN problem persists on the new account, the issue may be unrelated to user accounts, and you should continue troubleshooting using other methods.

PIN Not Working on Microsoft Account

If the PIN is not working specifically on your Microsoft account, there could be various reasons for this. It could be due to synchronization issues, incorrect account settings, or security measures set up on your Microsoft account. In such cases, you can try the following solutions:

  1. Reset your Microsoft account password: Sometimes, the PIN issue can be resolved by resetting your Microsoft account password. Go to the Microsoft account password reset page and follow the instructions to reset your password.
  2. Check for account synchronization issues: Make sure that your Microsoft account is properly synchronized with your Windows device. Go to the Windows Settings app, select Accounts, and click on “Sync your settings.” Ensure that the option to sync your account is turned on.
  3. Review your account security settings: Check if any security measures, such as two-factor authentication or account recovery options, are affecting the PIN sign-in. Adjust the settings accordingly to allow PIN sign-in without any restrictions.

PIN Not Working on Local Account

If the PIN is not working on a local account, it could be due to incorrect local account settings or a corrupted user profile. In such cases, you can try the following solutions:

  1. Create a new local account: Create a new local account on your Windows device and set up a PIN for the new account. Test if the PIN works on the new local account. If it does, you can transfer your files to the new account and use it instead.
  2. Repair your user profile: If the PIN issue persists on all local accounts, your user profile may be corrupted. You can try repairing the user profile using the built-in Windows tools or by creating a new user profile.

By troubleshooting user account-specific issues, you can narrow down the potential causes of your Windows PIN not working and find a suitable solution for your specific situation.

Adjust Convenience PIN Sign-in Settings

If you have exhausted the previous solutions and are still experiencing issues with your Windows PIN, it may be necessary to adjust the convenience PIN sign-in settings in the Group Policy Editor. This step can help resolve any conflicts or misconfigurations that are preventing your PIN from working properly.

To access the Group Policy Editor, follow these steps:

  1. Open the Run app by clicking on the Windows search bar and typing “Run.”
  2. In the Run dialog box, type “gpedit.msc” and press Enter.
  3. Navigate to Administrative Templates > System > Logon.
  4. Double-click on “Turn on convenience PIN sign-in setting.”

A new window will open, allowing you to adjust the convenience PIN sign-in setting. Make sure that the setting is enabled. If it is already enabled, continue with the remaining fixes outlined in this article.

By adjusting the convenience PIN sign-in settings, you are ensuring that your PIN is recognized and accepted by the system. This can resolve any conflicts that may be preventing your PIN from working as expected.

IssueSolution
Convenience PIN sign-in setting is disabledEnable the convenience PIN sign-in setting in the Group Policy Editor
Convenience PIN sign-in setting is already enabledContinue with the remaining fixes outlined in this article

Remember, adjusting the convenience PIN sign-in settings should only be done if you have tried all other troubleshooting steps and are still unable to resolve the issue. It is recommended to only make changes to the Group Policy Editor if you are comfortable with advanced system settings.

Update Your Operating System

Keeping your operating system up to date is essential for optimal performance and security. If you’re experiencing issues with your Windows PIN not working after an update, it’s possible that the update has caused compatibility issues. Updating your operating system can often fix bugs and conflicts that may be affecting the PIN login functionality.

To update your Windows OS, follow these simple steps:

  1. Open the Windows Settings app by clicking on the Start Menu and selecting Settings.
  2. In the Settings window, click on “Update & Security.”
  3. Click on “Check for updates” to see if there are any available updates for your system.
  4. If updates are found, click on “Download and install” to begin the installation process.
  5. Once the updates are installed, restart your computer to apply the changes.

After updating your operating system, try logging in with your Windows PIN again to see if the issue has been resolved. If the problem persists, continue troubleshooting using the other methods outlined in this article.

Table: Common Operating System Versions

Operating SystemVersion
Windows 10Version 21H1
Windows 8.1Update 1
Windows 7Service Pack 1

By ensuring that your operating system is up to date, you can minimize compatibility issues and maintain a secure and efficient system. Remember to regularly check for and install any available updates to keep your Windows PC running smoothly.

Run a Malware Scan

If you’re experiencing issues with your Windows PIN not working, it’s essential to consider the possibility of malware interference. Malware infections can disrupt system functions, including the PIN login option. To address this, it’s crucial to run a thorough malware scan on your computer.

Temporarily disable any third-party antivirus software you may have installed and utilize an offline scan tool like Microsoft Defender to perform the malware scan. By doing this, you can identify any hidden malware that might be impacting the performance of your computer, including the functioning of your PIN login.

Furthermore, turning off third-party antivirus software can help rule out any potential interference it may be causing with your PIN login process. Remember to enable your antivirus software after the scan is complete to ensure ongoing protection against malware.

Benefits of Running a Malware Scan

  • Detect and remove hidden malware that could be causing the PIN login issue.
  • Protect your computer from potential security threats.
  • Ensure the smooth functioning of your Windows operating system.
  • Prevent unauthorized access to your personal and sensitive information.

By running a comprehensive malware scan, you can effectively eliminate any malicious software that may be obstructing your PIN login process. This step is crucial in restoring the security and functionality of your Windows PC.

Run an SFC Scan to Repair Corrupt Windows Files

If you have tried the previous solutions and are still facing issues with your Windows PIN not working, it’s time to consider running an SFC (System File Checker) scan. This scan will help identify and repair any corrupted system files that may be causing the PIN login issue. Here’s how you can run an SFC scan:

  1. Press the Windows key + X on your keyboard to open the Power User menu.
  2. Select Command Prompt (Admin) from the menu. If you see Windows PowerShell (Admin) instead, choose that option.
  3. A Command Prompt window will open. Type sfc /scannow and press Enter.
  4. The scan will now begin. It may take some time to complete, so be patient.
  5. If the scan finds any corrupted files, it will automatically attempt to repair them. You may be prompted to restart your computer after the repair is complete.

Once your computer has restarted, try logging in with your Windows PIN again to see if the issue persists. Running an SFC scan can often resolve PIN login problems caused by corrupt system files.

If the PIN is still not working after running the SFC scan, it’s advisable to seek technical support from Microsoft or your PC manufacturer for further assistance.

Restore or Factory Reset Your Computer

If none of the above solutions have resolved the issue with your Windows PIN, you may need to consider restoring your computer to a previous restore point or performing a factory reset as a last resort. These options can help you fix any underlying software issues that may be causing the PIN not to work.

To restore your computer to a previous restore point, follow these steps:

Create a Restore Point

1. Open the Windows Settings app and go to the “Update & Security” section.

2. Select “Recovery” from the left-hand menu.

3. Under the “Advanced startup” section, click on “Restart now.”

4. When your computer restarts, select “Troubleshoot” > “Advanced options” > “System Restore.”

5. Follow the on-screen instructions to choose a restore point and initiate the restoration process.

If restoring your computer to a previous restore point doesn’t resolve the issue, you can proceed with a factory reset. However, please note that a factory reset will erase all data and settings on your computer, so it’s crucial to back up your important files before proceeding.

Perform a Factory Reset

1. Open the Windows Settings app and go to the “Update & Security” section.

2. Select “Recovery” from the left-hand menu.

3. Under the “Reset this PC” section, click on “Get started.”

4. Choose the option that suits your needs – “Keep my files” or “Remove everything.”

5. Follow the on-screen instructions to complete the factory reset process.

If the PIN issue still persists even after restoring or factory resetting your computer, it is recommended to seek technical support from Microsoft or your PC manufacturer for further assistance and troubleshooting.